Returns

Returns

You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the Goods, or evidence to that fact, without giving any reason. Returns must be communicated in writing. The cancellation period is 14 calendar days; the cancellation period runs from delivery of the good(s), or last good if the order is in multiple parts, or evidence to that fact. The goods must be returned 14 calendar days from the date the cancellation is communicated to MEHER KAKALIA GmbH, or affiliate. MEHER KAKALIA GmbH aim to process all returns within 48 hours of receiving your order back. Whilst it may be sooner, please allow up to 5 calendar days during sale periods. MEHER KAKALIA GmbH, or affiliate, is not obligated to issue any refunds if the goods are received later than 14 calendar days from the written communication of the cancelation of an order. Orders must be returned in one shipment and the return pro-forma invoice included in your parcel.

MEHER KAKALIA GmbH is not liable for any returned goods which are not returned correctly. The return address is:

Returns received after the 14 day time frame will only be accepted at the discretion of MEHER KAKALIA. A discount code over the value of the returned item(s) will be issued automatically as soon as the return has been approved. The discount code will be valid for 1 (one) year from the time it has been issued.

MEHER KAKALIA GmbH will not accept returns for any items that have been worn, exposed to damaging elements or if the MEHER KAKALIA GmbH tags have been removed. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.

All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them.

The original MEHER KAKALIA shoe box is considered a part of the product and shoes returned without it may be sent back to the customer.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). If you are located outside the EU you will be required to pay additional taxes and duties on exchange items.

While we are unable to exchange items for alternative styles and colours, we are able to assist by ensuring a smooth return and full refund, and then provide assistance with placing a new order for the preferred item. Please note any duties and taxes will be incurred again as per exchanges.

All undamaged, correctly returned products will be credited to the original purchaser’s account excluding delivery charges.

Sales Items

Discounted items are not eligible for a refund. A voucher code over the sales price will be instead issued on reception of returned sales items.