TERMS & CONDITIONS

These General Terms and Conditions (T&Cs) including the Privacy Policy govern the offer and sale of products on www.meherkakalia.com.
Please read these T&Cs carefully before ordering any Products on this website. By ordering any of our Products on this website, you agree to be bound by these T&Cs including the Privacy Policy.

USE OF SITE

Use of this Site, which is owned by MEHER KAKALIA GmbH of Lottum Strasse 11, 10119 Berlin (Company Registered Number: HRB 216532 B) (VAT Number: DE 330256710), is subject to the following legal terms.

Copyright and all other intellectual property rights, in both the content of this Site, including trademarks, names, logos displayed (the “Trademarks”) on this Site are registered and unregistered Trademarks owned by Meher Kakalia ©2024 MEHER KAKALIA GmbH. Except as expressly set out below, all rights reserved.

Content included on the Site may be accessed by you for your own internal non-commercial use only. You may not copy, perform, publish, modify, transfer, create derivative works from, commercially exploit or otherwise use in whole or part any content, software, products or services obtained from this Site.

You may not delete or alter, in part or in whole, any copyright, trade mark, intellectual property or other legal notices from any part of this Site.

You will keep any password assigned to you which permits access to this Site or any part of this Site strictly confidential and shall not divulge it to any other person. Unauthorised use of this Site, including, but not limited to, unauthorised entry into it, misuse of passwords or misuse of any other information, is strictly prohibited.

You may not use this Site in any manner that could damage, disable, overburden, or impair this Site or interfere with any other party's access to and/or use of this Site.

You may not attempt to gain unauthorised access to this Site, computer systems or networks connected to this Site, through hacking, password mining or any other means. You must not use these facilities to commit or encourage a criminal offence, to insert, transmit or distribute viruses or corrupt data or to send any unsolicited advertisement or other promotional material (that is, "spam").

You agree that you will not engage in any activities related to this Site that are contrary to applicable laws or regulations. You may not use this Site for any purpose that is unlawful or prohibited by these legal terms.

Unless authorised in writing by MEHER KAKALIA, MEHER KAKALIA expressly prohibits linking of any part of this Site to or from any other Sites (including so-called "deep-linking").

You are prohibited from using any marks for any purpose including, but not limited to use as meta tags on other pages or Sites on the Internet.

MEHER KAKALIA may terminate your access and use of any part of this Site at any time without notice. By accessing the Site, you warrant and represent to the website that you are legally entitled to do so and to make use of the information made available via the Site.

MEHER KAKALIA makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the Site.

EXTERNAL LINKS

External links may be provided for your convenience, but they are beyond the control of the Site owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

DELIVERIES

MEHER KAKALIA delivers goods by DHL.

You will receive an automated shipping email as soon as your order has been processed for send-out with the tracking details and a tracking link.

If you wish to reschedule your delivery, please get in contact with the courier service directly.

RETURNS

You have the right to withdraw from the purchase agreement you entered into within 14 calendar days from the day you receive the Goods, or evidence to that fact, without giving any reason. Returns must be communicated in writing. The cancellation period is 14 calendar days; the cancellation period runs from delivery of the good(s), or last good if the order is in multiple parts, or evidence to that fact. The goods must be returned 14 calendar days from the date the cancellation is communicated to MEHER KAKALIA GmbH, or affiliate. MEHER KAKALIA GmbH aim to process all returns within 48 hours of receiving your order back. Whilst it may be sooner, please allow up to 5 calendar days during sale periods. MEHER KAKALIA GmbH, or affiliate, is not obligated to issue any refunds if the goods are received later than 14 calendar days from the written communication of the cancelation of an order. Orders must be returned in one shipment and the return pro-forma invoice included in your parcel.

MEHER KAKALIA GmbH is not liable for any returned goods which are not returned correctly. The return address is:

Meher Kakalia GmbH
c/o MOODJA
Leipziger Strasse 20
14612 Falkensee

Germany

Tel: (0049) 30 - 54836771

Returns received after the 14 day time frame will only be accepted at the discretion of MEHER KAKALIA. A discount code over the value of the returned item(s) will be issued automatically as soon as the return has been approved. The discount code will be valid for 1 (one) year from the time it has been issued.

MEHER KAKALIA GmbH will not accept returns for any items that have been worn, exposed to damaging elements or if the MEHER KAKALIA GmbH tags have been removed. Returns that are soiled or damaged through wear and tear may not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask you contact us immediately. We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.

All shoes should be tried on a carpeted surface and kept in protective dust bags provided until you are certain you are keeping them.

The original MEHER KAKALIA shoe box is considered a part of the product and shoes returned without it may be sent back to the customer.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU). If you are located outside the EU you will be required to pay additional taxes and duties on exchange items.

While we are unable to exchange items for alternative styles and colours, we are able to assist by ensuring a smooth return and full refund, and then provide assistance with placing a new order for the preferred item. Please note any duties and taxes will be incurred again as per exchanges.

All undamaged, correctly returned products will be credited to the original purchaser's account excluding delivery charges.

SALES ITEMS

Discounted items are not eligible for a refund. A voucher code over the sales price will be instead issued on reception of returned sales items.

PRICING POLICY

Customers will be charged in USD or EUR depending on which region their shipping country falls under. For those customers with payment methods not denominated in these currencies, the final price paid will depend on the exchange rate on the day the purchase has been made. The region the website will be viewed in depends on your location and your IP address.

Any promotion code issued to you cannot be transferred onto a new order and we do not offer cash or store credit alternative. The conditions of use relating to any discount code will be related at the time of issue.

While we provide our pricing guidelines, which we at MEHER KAKALIA will follow business wide, we are not responsible for the prices they may decide on. We are therefore unable to price match any retailer.

MEHER KAKALIA is committed to fair and transparent pricing and we are not obligated to issue any form of refund. However, should you still be within your returns period and we are still offering the item to purchase on our website, we may consider the merits of each individual case.

As we are an international company based in Germany, any transactions placed outside of Germany may appear as international. Depending on your payment method, you may be subjected to a bank fee and as this is a bank charge we regret we are unable to influence this. Please note these fees are non-refundable by MEHER KAKALIA.

Please ensure you read the Terms & Conditions before using a gift voucher. RESTRICTIONS a) Discount codes and gift codes (“Voucher Codes”) may be used by residents of Germany and Worldwide, aged 16 years or over. b) Voucher Codes may be offered from time-to-time which may apply in respect of any, or certain specified, purchases made though this Website. c) Voucher Codes are only redeemable online and are not recognised in-store. d) Voucher Codes are non-transferable so may only be used by the customer to whom they are issued and there is no cash alternative. e) This Voucher Code is only valid for a single transaction; any remaining amount is not exchangeable with cash, store credit, or another voucher, and will be automatically forfeited. f) Voucher Codes cannot be used in conjunction with any other promotion, voucher code or offer, including but not limited to discounted sale items. g) Voucher Codes will be considered null and void after the Expiration Date. h) Voucher Codes will not be replaced when lost, damaged or stolen, and will be considered null and void if tampered with. i) The terms and conditions of use relating to any Voucher Code will be specified at the time of issue. j) The rules set out in these Terms and Conditions are subject to change; MEHER KAKALIA reserves the right to amend these terms and conditions without prior notice. k) The Company reserves the right to verify the validity of any Voucher Code and to declare null and void: i) any Voucher Code used by a customer, which in the opinion of MEHER KAKALIA has been tampered with; ii) any customer who submits a Voucher Code that is not in accordance with these Terms & Conditions; iii) any customer who has in the opinion of MEHER KAKALIA, engaged in conduct in entering the Voucher Code which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Company. l) In the event of any dispute, the decision of MEHER KAKALIA is final. m) The Company shall not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss), or for any personal injury suffered or sustained, in connection with any Voucher Code transaction except for any liability which cannot be excluded by law. The Company is not responsible for any incorrect or inaccurate information, either caused by any of the equipment or programming associated with, or utilised by this Voucher Code, or for any technical error, or any combination thereof that may occur in the course of the administration of any Voucher Code including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of entries. n) If for any reason this Voucher Code is not capable of being used, including due to infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any causes beyond the control of the Company, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this Voucher Code, the Company reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available, and to cancel, terminate, modify or suspend the Voucher Code. o) By entering this Voucher Code & accepting the Terms & Conditions, you agree to allow MEHER KAKALIA, and other MEHER KAKALIA brands to use your personal details for marketing purposes. Your details will not be passed to any third parties except the uses outlined in our Privacy Policy. p) The promoter is MEHER KAKALIA, a limited liability company formed under the laws of Germany, with offices at Mulackstrasse 16, 10119 Berlin. q) If you have any questions about a Voucher Code or our Privacy Policy you can contact our Consumer Services team using the address above.  

ORDERS AND ACCEPTING OF YOUR PAYMENT

Once your order has been placed, you will receive a confirmation email that we have received the details of your order. Please note that this is not a confirmation that your order has been accepted by us. We reserve the right not to accept your order for payment, shipping restrictions or stock reasons. If your order is not cancelled and once your order has been accepted, you will then receive a confirmation of the dispatch of your goods.

We are unable to ship styles which include python skin to countries outside of the EU due to custom restrictions.

Products are for you own personal use and not for resale. MEHER KAKALIA reserve the right to restrict multiple purchases of one style made by the same customer or to be shipped to the same shipping address.

DISCLAIMER

The content included on this Site is provided on an "as is" basis. MEHER KAKALIA does not give any other warranty, express or implied, or make any representation including without limitation that the content included in this Site is complete or accurate or up to date. MEHER KAKALIA reserves the right in its sole discretion and without any obligation or notice requirement to change, alter or edit content included in this Site.

MEHER KAKALIA will not be liable for any damages (including without limitation for loss of profits, loss of business or of anticipated savings, loss of goodwill, loss of reputation, loss or corruption of data or for any type of special, indirect, incidental or consequential loss or damage) whether arising out of your use or delay or inability to use this Site or its content whether arising in contract, tort (including negligence) or otherwise except in the case of fraud or death or personal injury caused by MEHER KAKALIA's negligence.

MEHER KAKALIA does not take responsibility for any event which is outside its reasonable control nor for any consequential loss arising from such an event.

You agree that MEHER KAKALIA may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. For more information please refer to our Privacy Policy.

From time to time, MEHER KAKALIA may change, alter or modify these legal terms. Any changes to these legal terms will be posted on this Site and any use by you of this Site after any such changes have been posted shall be deemed to indicate your agreement to the modified legal terms, but will not affect any orders already placed by you. If you do not agree to the modified legal terms, you should cease use of this Site.

LEGAL GOVERNANCE

These legal terms shall be governed by and interpreted in accordance with the courts of Germany. The courts of Germany shall have non-exclusive jurisdiction to hear all disputes arising in connection with these conditions.

Online Dispute Resolution – For EU Resident Customers Only
The European Commission provides an online dispute resolution platform which may be accessed here: http://ec.europa.eu/consumers/odr/